Contact Ysello
Choose the appropriate support route so the right context reaches the right team.
Order and technical support
Sign in and open a categorized ticket for payment, download, refund, product, seller, or technical issues. Order-linked tickets are the fastest route because the relevant history is attached automatically.
Trust and safety
Use the product report action or choose Seller issue in the support center. For urgent risks, include the listing URL, seller name, reason, and any non-sensitive evidence.
Business and media
For partnerships, marketplace questions, or media inquiries, use the support center and select Technical issue, then begin the subject with PARTNERSHIP or MEDIA so it can be routed correctly.
Legal and IP
Questions can be sent through the Contact page or support center. Legal notices should include your name, contact details, the relevant URL or order number, and a clear description of the issue.